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Faults and Issues
What do I do if my item(s) arrives damaged?
Whilst we hope this never occurs we are all humans and mistakes/faults can happen from time to time.
Where this does happen we will always immediately replace your garment following proof of the fault - please send us any photos you have to assist us in resolving your issue as quickly as possible.
If your garment is no longer in stock we will issue you a refund.
What do I do if I receive the wrong item in my order?
We are sorry to hear you received the wrong item in your order! Please report your order issue to our team via email for further assistance.
Include a photo of the item received and the name of the missing item(s). Please double-check the package for any notes or packing slips that indicate your other item(s) were shipped separately.
While we may not be able to guarantee your exact order is replaced due to potential stock issues, we’ll resolve the situation as best we can!
Order Changes
Can I edit or add anything to my order?
We are always aiming for immediate dispatch , so there is a very small window, if this can be changed or edited. Please reach out to our customer service team asap, and we will endeavor to intercept this for you.
How do I cancel my order?
We are aiming for immediate dispatch on all orders, so if for whatever reason you need to cancel, we will do our best; however, if the order has been completed then this will need to follow the returns policy process.
Please refer to our return policy for further instructions.